保修

Warranty Policy: At 3020 Texas Ave, LLC, we are fully confident in the quality of our home cleaning products. To ensure you have a worry-free shopping experience, we offer a limited warranty service for all smart hardware products purchased through this official website. 1. Warranty Period: Full Unit Warranty: We provide a 12-month limited warranty service starting from the date of receipt. Core Components: Specific quality assurance coverage is provided for the core motors or laser sensors within our cleaning robots. Accessories and Consumables: Included consumable parts (such as cleaning cloths, filters, side brushes, etc.) are not covered by the warranty, unless a quality defect was present at the time of receipt. 2. What is Covered: This warranty covers only defects in materials or workmanship that occur under normal use conditions: The product fails to power on or experiences a power failure. Failure of core functions (e.g., loss of suction power in window-cleaning robots, malfunction of navigation or obstacle-avoidance systems, etc.). Missing non-consumable accessories from the original packaging. 3. What is Not Covered: The following situations are not covered by the warranty: Human Error/Accidental Damage: Damage caused by dropping, water ingress (for non-waterproof models), unauthorized disassembly, or modification. Improper Use: Malfunctions resulting from failure to follow the instructions in the user manual, use of non-official cleaning solutions, or operation in extreme environments. Natural Wear and Tear: Natural degradation of battery capacity or cosmetic wear and tear resulting from long-term use. Force Majeure: Damage caused by lightning strikes, fire, or other unforeseen accidents. 4. Repair and Replacement Process: Initiating a Claim: Please send an email to uninatbu2@gmail.com, providing your order number along with a video or photos demonstrating the malfunction. Remote Diagnosis: Our technical team will attempt to resolve simple software or operational issues by providing remote guidance. Return for Repair: If a hardware failure is confirmed, we will provide instructions for returning the unit. Please note: Do not return the product directly to the company's registered address without prior authorization. Resolution: Depending on the nature of the malfunction, we will either repair your device free of charge or replace it with a new or refurbished unit of the same model. 5. Limitation of Liability: This Warranty Policy is provided and interpreted by 3020 Texas Ave, LLC. To the extent permitted by law, we assume no additional liability for indirect damages (such as scratched flooring, damaged furniture, etc.) resulting from product defects. 6. Contact Us: If you have any questions regarding these warranty terms, please contact us: Company Name: 3020 Texas Ave, LLC | Registered Address: 231 S. Bemiston Suite 800, Clayton, MO 63105 | Customer Service Email: uninatbu2@gmail.com | Customer Service Phone: +07354205893