运输政策

Shipping Policy: At 3020 Texas Ave, LLC, we are committed to providing efficient and reliable logistics services to our global customers. For our smart home cleaning devices (such as window cleaning robots, smart robotic vacuums, etc.), we have established the following shipping guidelines to ensure your orders are delivered safely and on time. 1. Shipping Destinations: Currently, our primary shipping coverage encompasses the following European countries and regions: Core Markets: Germany, the Czech Republic, Hungary, Poland, Italy, and Croatia. Other Regions: We also support shipping to select other international regions; please confirm specific availability on the checkout page. 2. Order Processing Time: All orders typically require 1–3 business days to be processed and packaged after placement. Processing time excludes weekends and public holidays. During promotional periods (such as 50% off events) or initial pre-sale periods, processing times may be slightly extended; we will notify you via email in such instances. 3. Estimated Delivery Time: Delivery time depends on your specific location: Major European Cities: Estimated delivery within 5–10 business days after shipment. Remote Areas: May require 10–15 business days. Note: Delivery times may be subject to delays due to uncontrollable factors, such as customs inspections or extreme weather conditions. 4. Shipping Costs: Limited-Time Offer: We currently offer free shipping on most orders for our home cleaning devices. Specific Regions: If your address is located in a remote area or requires special delivery services, the specific shipping cost will be automatically calculated based on real-time rates on the checkout page. 5. Cash on Delivery (COD) Policy: In select markets, such as the Czech Republic and Hungary, we support Cash on Delivery services. Customers selecting COD must ensure that the recipient is personally present at the time of delivery and has the exact amount of cash in local currency ready for payment. Refusing a COD package may negatively impact your credit standing on our website for future orders. 6. Order Tracking: Once your order has been shipped, we will send you an email notification containing your tracking number. You can track the real-time status of your package via our official website or the logistics carrier's official website. 7. Customs, Duties, and Taxes: For orders shipped to European countries, we typically handle the associated import duties and taxes. However, should additional customs duties arise under specific circumstances, these charges must be borne by the recipient. 8. Contact Us: If you have any questions regarding the shipping status of your order, please feel free to contact our support team via the following channels: Operating Entity: 3020 Texas Ave, LLC | Registered Address: 231 S. Bemiston Suite 800, Clayton, MO 63105 | Customer Service Email: uninatbu2@gmail.com | Customer Service Phone: +07354205893